The following sequence diagram illustrates a dialogue between a customer (C) and an agent (A)
about listing movie showtimes in Atlanta. In spite of the lack of constraints in everyday telephone conversations,
this dialogue can be represented as a structured task-oriented diagram.
C: Im looking
for the
Buford Cinema. Recognize
Words?
A:
Hmm - no I dont have it listed.
Let me try something else.
Ok, the only
thing I have in Buford is
Movies Eight on highway twenty.
C: That sounds like it.
...
A: Excuse me?
C:
Im looking for the
Buford Cinema. ...
A: OK, and youre
wanting to know whats
showing there or C:
Yes, please ...
A: Is that at
Buford Mall? C:
I dont even know if,
its just a strip mall
...
A: Theyre showing
A Troll In Central
Park. C:
No. A:
Frankenstein ...
no
Recognize
Intention? yes
Recognize
Topic?
yes no
Task can be
Completed?
yes
no yes
no yes